TAPRAIDGAME

# Refund Policy

## 1. Right to a Refund

At TAPRAIDGAME, we are committed to delivering top-quality game development services. We understand that there may be cases where you are not fully satisfied. Therefore, we offer a fair refund policy under the following conditions:

- You are entitled to a full refund if:

- You request a refund within 24 hours of placing your order.
- The service you ordered cannot be delivered as promised, despite all required materials being provided.
- There is a technical issue on our end that prevents project delivery and cannot be resolved within 48 hours.

## 2. Refund Period

Refund requests will only be accepted within 24 hours of purchase. After this period, the service is considered in production and no refunds will be processed.

This policy is necessary due to the nature of our custom digital services, which involve manual and creative labor that cannot be undone once started.

## 3. How to Request a Refund

To request a refund, follow these steps:

1. Contact us within 24 hours via WhatsApp at +33 756757865 or by email at contact@tapraidgame.com.
2. Explain the reason for your refund request clearly.
3. Include proof of payment or transaction ID.
4. If applicable, describe any issues you encountered and any steps you took to resolve them.

Our support team will respond within 48 hours.

## 4. Refund Method

Refunds will be issued to the same payment method used during purchase. Processing times may vary by provider:

- Credit cards: 5–10 business days
- Bank transfers: 3–7 business days
- Other digital wallets: 1–3 business days

## 5. Exceptions

We cannot offer refunds in the following situations:

- The refund request was made more than 24 hours after purchase.
- The service was delivered as described but did not meet your subjective expectations.
- The issue was caused by missing or unclear information from your side (e.g., incomplete brief).
- You shared project files or assets with third parties without our consent.
- You used the service results commercially before requesting a refund.

## 6. Technical Support

We strongly encourage you to contact our technical team before requesting a refund. Most issues can be resolved quickly. Reach out via WhatsApp at +33 756757865.

## 7. Policy Changes

TAPRAIDGAME reserves the right to update this policy at any time. Any changes will be posted on our website and apply immediately. Refunds will be governed by the policy in effect at the time of purchase.

## 8. Contact

If you have any questions or need assistance, contact us at:

Email: contact@tapraidgame.com
WhatsApp: +33 756757865

Thank you for choosing TAPRAIDGAME. Your satisfaction is our top priority.